Shipping policy

Thank you for shopping with us! Please review our shipping policy below for details on how we handle shipping and delivery.

Shipping Destinations
We currently ship only within the Continental United States.
We DO NOT ship to Alaska, Hawaii, or Puerto Rico at this time.
All orders are shipped from our US warehouses or China warehouse.

Shipping Fees

We offer FREE shipping on all orders.

Shipping Times

Order Processing Time:

Please allow 1-3 business days for order processing.

Delivery Time:
Once your order is processed, it is estimated to arrive within 3-7 business days. In most cases, orders are delivered within 2-5 business days after shipping, depending on stock availability and your location.

Delays:

Shipping may be delayed due to factors beyond our control, such as natural disasters, or transportation strikes. During the busy holiday season, processing times may take longer than usual. If there are any delays, we will notify you in advance.

Shipping Providers

We primarily use trusted carriers like FedEx, UPS, and Amazon Logistics to deliver your orders. (If you have any other requirements, please contact us at service@topwayenergy.com)

Additional Notes

For the orders from USA Stock, they will be shipped from our US warehouses.
For the orders from China Stock, the shipping method involves a combination of sea freight and land transshipment, which usually takes 35-60 business days.

We are not responsible for delays caused by customs duties, natural disasters, air or ground transportation strikes, or other unforeseen circumstances.
If you have any questions about your order or wish to inquire about stock availability at the nearest warehouse to you, please don’t hesitate to contact us at service@topwayenergy.com. We’re here to help!